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June 4, 2018
Our current monthly conversation volume is growing at a rate of +20% with +30% more messages sent per month.With many new users signing up daily, the need for support is also ever increasing. The number of conversations has grown by an average of 20% per month. At the same time, the amount of individual messages is also growing, currently accounting for an average of 4 messages per conversation.
You can't improve what you don't measure.With hard work, we've managed to cut our initial response time down to only 6 minutes, which we are very happy about! This means that you only have to wait 6 minutes on average when first getting in touch with us. As an even better metric for our performance, any follow up responses are yet faster with just around 2 minutes between replies. We also track our users’ satisfaction by kindly asking them to rate their support experience at the end of conversations. While we are happy with our current satisfaction rating of 88%, we aim to raise this to above 90% before the end of this quarter.
Our service was launched exactly five months ago today. Although the months have flashed by at the speed of light, we have already had time to see our service filling a vacuum in the Finnish IaaS supply and how enthusiastically it has been received in different circles. Nowadays, our clients include private individuals, as well […]
Antti Vilpponen, the former CEO and co-founder of Northern Europe’s largest startup media ArcticStartup, has joined UpCloud as General Manager. Vilpponen will be in charge of commercial activities of the company as well as the expansion of international operations. Welcome on board Antti!
Our service was launched exactly five months ago today. Although the months have flashed by at the speed of light, we have already had time to see our service filling a vacuum in the Finnish IaaS supply and how enthusiastically it has been received in different circles. Nowadays, our clients include private individuals, as well […]
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Antti Vilpponen, the former CEO and co-founder of Northern Europe’s largest startup media ArcticStartup, has joined UpCloud as General Manager. Vilpponen will be in charge of commercial activities of the company as well as the expansion of international operations. Welcome on board Antti!
Read More
We have adopted a new service to enable better opportunities to add funds to your account. We have integrated Braintree Payments into our service to enable monthly recurring payments to your account to further enable you to optimise your credit usage. Braintree Payments has reached the highest possible safety certification PCI DSS Level 1. More […]
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