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{"id":2270,"date":"2022-04-22T14:31:14","date_gmt":"2022-04-22T11:31:14","guid":{"rendered":"https:\/\/upcloud.com\/?post_type=documentation&p=2270"},"modified":"2023-09-06T04:47:40","modified_gmt":"2023-09-06T04:47:40","slug":"support","status":"publish","type":"documentation","link":"https:\/\/studiogo.tech\/upcloudold\/documentation\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\r\n

UpCloud provides customer support to assist our users with all of their cloud infrastructure needs. Users who wish to learn more about our products<\/a> or need assistance with any related services can contact our support for help.<\/p>\r\n\r\n\r\n\r\n

We provide user support in English.<\/p>\r\n\r\n\r\n\r\n

Availability<\/h2>\r\n\r\n\r\n\r\n

We know that technical issues do not follow business opening hours. \u00a0Therefore users can reach our support 24\/7\/365.<\/p>\r\n\r\n\r\n\r\n

We want to help our customers at any time of the day, any day of the year.<\/p>\r\n\r\n\r\n\r\n

Contact methods<\/h2>\r\n\r\n\r\n\r\n

You can reach our customer support specialists via live chat or email.<\/p>\r\n\r\n\r\n\r\n

Live chat<\/h3>\r\n\r\n\r\n\r\n

Our live chat is available on our website and control panel for anyone seeking assistance with any type of technical problem or enquiry.<\/p>\r\n\r\n\r\n\r\n

Email<\/h3>\r\n\r\n\r\n\r\n

You can send any support, sales or general enquiries by email to the following addresses:<\/p>\r\n\r\n\r\n\r\n

Support support@upcloud.com <\/a>Sales sales@upcloud.com <\/a>General hello@upcloud.com<\/a><\/p>\r\n\r\n\r\n\r\n

What we can help with<\/h2>\r\n\r\n\r\n\r\n

Infrastructure<\/h3>\r\n\r\n\r\n\r\n

The infrastructure includes any Cloud Server<\/a> components and services that we offer. The UpCloud Control Panel<\/a> offers the tools needed for users to manage their cloud infrastructure by themselves, but if something goes wrong, we are happy to help.<\/p>\r\n\r\n\r\n\r\n

Account and billing<\/h3>\r\n\r\n\r\n\r\n

Users can find a detailed breakdown of their hourly billing history<\/a> at their UpCloud Control Panel which often helps with cost-related questions. We are of course happy to help with any questions regarding user accounts, payments and billing.<\/p>\r\n\r\n\r\n\r\n

Limitations<\/h3>\r\n\r\n\r\n\r\n

As a cloud provider, UpCloud offers infrastructure-as-a-service with preconfigured operating system templates with limited system-level support related to our services such as network configuration and storage scaling.<\/p>\r\n\r\n\r\n\r\n

Tutorials and how-to-guides<\/h3>\r\n\r\n\r\n\r\n

We also offer an extensive catalogue of tutorials and how-to guides<\/a> to help users make the most of their cloud servers. However, we might not be able to assist with software-specific issues beyond what is already covered in our tutorials.<\/p>\r\n","protected":false},"featured_media":1180,"template":"","documentation_category":[],"class_list":["post-2270","documentation","type-documentation","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/studiogo.tech\/upcloudold\/wp-json\/wp\/v2\/documentation\/2270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/studiogo.tech\/upcloudold\/wp-json\/wp\/v2\/documentation"}],"about":[{"href":"https:\/\/studiogo.tech\/upcloudold\/wp-json\/wp\/v2\/types\/documentation"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/studiogo.tech\/upcloudold\/wp-json\/wp\/v2\/media\/1180"}],"wp:attachment":[{"href":"https:\/\/studiogo.tech\/upcloudold\/wp-json\/wp\/v2\/media?parent=2270"}],"wp:term":[{"taxonomy":"documentation_category","embeddable":true,"href":"https:\/\/studiogo.tech\/upcloudold\/wp-json\/wp\/v2\/documentation_category?post=2270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}